Vicidial Status Codes
This is the reference list of dial status codes on Vicidial. Gives a brief on what a particular status means.
NEW - New Lead - Lead has not been called, or cannot be called. QUEUE - Lead To Be Called - Lead is about to be sent to an agent. INCALL - Lead Being Called - Agent is talking to the lead. DROP - Agent Not Available - Call was dropped while customer was waiting for an agent XDROP - Agent Not Available IN - Call was dropped while customer was waiting for an agent on an inbound call NA - No Answer AutoDial - Any outbound call that does not receive an Answer signal(or other signal) from the carrier. This can include ring-no-answer, disconnected, carrier congestion and other errors CALLBK - Call Back - Callback, both scheduled and non-scheduled CBHOLD - Call Back Hold - Scheduled ANYONE callback that has not hit it's trigger, or an AGENTONLY callback A - Answering Machine - Agent-defined Answering Machine AA - Answering Machine Auto - Dialer-defined Answering Machine AM - Answering Machine Sent to Mesg - AMD(Answering Machine Detection) call sent to a message to be played AL - Answering Machine Msg Played - AMD(Answering Machine Detection) call sent to a message and message has been played AMDXFR - Answering Machine Transfer to Call Menu or In-Group AFAX - Fax Machine Auto - Dialer-defined Fax Machine B - Busy - Agent-defined Busy signal AB - Busy Auto - Carrier-received Busy signal DC - Disconnected Number - Agent-Defined Disconnected number ADC - Disconnected Number Auto - Carrier-received Disconnected number ADCT - Congested Number Auto - Carrier-received Congestion(19,21,34,38) DEC - Declined Sale - Agent-defined status DNC - DO NOT CALL - If defined, lead will also go in the VICIDIAL DNC list DNCL - DO NOT CALL Hopper Match - status of a lead that matches the phone number of a lead that has been placed in the VICIDIAL DNC list DNCC - DO NOT CALL Hopper Match Campaign- status of a lead that matches the phone number of a lead that has been placed in the VICIDIAL Campaign-specific DNC list for this Campaign SALE - Sale Made - Agent-defined status N - No Answer - Agent-defined status NI - Not Interested - Agent-defined status NP - No Pitch No Price - Agent-defined status PU - Call Picked Up - Status that a call is changed to as soon as the carrier has sent the Answer signal and before the call is sent on to an agent PM - Played Message - outbound broadcast or SURVEY campaign status for when a message has been played to the customer XFER - Call Transferred - Call has been sent from an agent to a Closer agent ERI - Agent Error - An agent has closed their browser before disposition a lead DONEM - Agent placed a manual dial phone call and then closed their browser before dispositioning a lead SVYEXT - Survey sent to Extension - Survey outbound campaign status only SVYVM - Survey sent to Voicemail - Survey outbound campaign status only SVYHU - Survey Hungup - Survey outbound campaign status only SVYREC - Survey sent to Record - Survey outbound campaign status only HXFER - Hold Recall Transfer to another in-group HOLDTO - Hold time option call termination on inbound call QVMAIL - Queue Abandon Voicemail Left RQXFER - Re-Queue Transfer back to agent TIMEOT - Inbound call Drop Timeout, call waited until drop-seconds and was sent on to the drop action AFTHRS - Inbound after hours drop, call received outside of in-group call time NANQUE - Inbound no agent no queue drop, no agent logged in RAXFER - Remote Agent API transfer ALTNUM - Agent manual Dial Alternate number dialing, number dialed before final disposition DISPO - Agent in disposition screen when they closed their web browser without selecting dispisition WAITTO - Wait time option call termination on inbound call PDROP - Pre-routing dropped call, call hung up the instant the Answer signal is received IVRXFR - Outbound drop to Call Menu SVYCLM - Survey sent to Call Menu - Survey outbound campaign status only MLINAT - Multi-Lead auto-alt-dial lead set to inactive MAXCAL - Max Calls drop from in-group LRERR - Outbound Local Channel Resolution Error QCFAIL - QC_FAIL_CALLBK QCCANC - QC cancel QCPASS - QC passed LSMERG - Agent lead search old lead merge DISMX - Dispo Call Max Status INBND - first status of a newly created lead going into the inbound queueing process UNKXFR - CPD Unknown result Transfer to Call Menu or In-Group UNKAM - CPD Unknown call sent to a message to be played UNKAL - CPD Unknown call sent to a message and message has been played NVAINS - Default status for new inserted lead on phone NVA call